The Trudeau government is very good when it comes to making promises. But, when it comes to delivering on them, their expertise is questionable. That's the message behind the week's Auditor General's Report. Susan Delacourt writes:
Ferguson’s devastating report has described a government that can’t even pay its public servants properly or figure out how to provide results-based service to citizens on one of the most basic aspects of government: taxation. “Check against deliverology” would be a good alternative title for this latest report — especially the parts about the Phoenix payroll debacle and the Canada Revenue Agency’s dismal treatment of taxpayers.
According to the AG’s report, only a little more than one-third of the calls placed to Canada Revenue Agency were answered, either by a live agent or by an automated service. Worse, in nearly one-third of those calls, the information relayed by CRA to taxpayers was incorrect. One-third of the calls.
You can bet that the opposition will zero in on this information, comparing it to the rosy "mandate tracker" which the Liberals have been trumpeting.
Every government is ultimately judged on the distance between its rhetoric and its performance. Mr. Trudeau is a gifted salesman. But he's going to have to brush up on his management skills.
Image: promisekeepers.ca
